Frequently Asked Questions

When should I contact a moving company to organize my pending international move?

Advance preparation is the most important factor in a successful international move. You should begin your search for a suitable company to carry out your move 6-8 weeks before your intended moving date. This will allow time to get competitive quotations, make all arrangements, organize transport, etc.

Who will provide delivery services at destination?

All our agents are members of good standing within the moving industry as FIDI, BAR Overseas, et / ou HHGFAA.

MoveOnline has sought to develop a comprehensive network of overseas agents based on their quality of service and experience.
Our overseas offices and agents provide services and expertise in the following areas:
– Local liaison with MoveOnline,
– Notification of arrival,
– Customs clearance procedures at the port/airport of arrival,
– Transport from the destination port/airport of arrival,
– Temporary or long term storage if required,
– Delivery to residence,
– full unpacking services,
– removal of all related packing debris

What additional protection can MoveOnLine provide for International moves?

We can provide comprehensive insurance cover for your household and personal belongings during your domestic or international move. The insurance cover we offer has very competitive rates and excellent back-up so that in the unlikely event of a claim settlement can usually be dealt with promptly.

How do I determine the amount of insurance that is required for my belongings in an international move?

In general, you should think about what it would cost to replace your household goods and personal effects in the country of destination. A good source of information will be the local press in that country especially with regard to high value items like motor vehicles etc. Cost of Living data may also be obtainable from that country’s embassy.
When completing your proposal form please be as detailed as possible. Remember to include specific individual items that have a high replacement cost. It’s best to give as much information as possible.
If you have any questions relating to the coverage on your international move, contact your assigned moving coordinator.

What items should I not include in an international household goods shipment?

It is inadvisable to include perishable goods, foodstuffs of any description, or liquids (which may leak in transit causing damage to other items. Above all exercise common sense. Your shipment may be in transit from anywhere between three days to three months (transits like Europe-Australia).
You should NOT include the following:
– Hazardous materials such as paint, matches, aerosol cans, gas canisters or other flammable materials such as wood, bricks, cement, rocks and soil of any type.
– Firearms and ammunition.
– Plants of any kind.
– Corrosives and explosives.
– Pornography of any description.
Also, and in addition, we cannot accept the following goods for shipment by air: aerosols, batteries, explosives, fireworks, corrosives, perfume, pressurized or unpressurized cylinders/canisters and/or similar type containers, firearms and ammunition, radioactive material, paint, fuel and/or fuel tanks or other flammable items, etc.
If you have any doubts as to what may or may not be included, please do check with your International Moving Co-ordinator. They will be delighted to help and advise.

All fees are they included?

If you book your shipment as a door-to-door, all costs including the costs of customs clearance and local delivery to your residence (with normal access, and not above first floor level) will be included in the estimate that has been provided.

However, you will still be responsible for any duty or tax which is assessed by Customs. It may also be that there are other exceptions that will be outlined in our quotation. If you book your shipment as a door-to-port only, all destination charges are payable locally on arrival including customs clearance, port service, unloading and local delivery costs. The different names applied to these costs may vary from country to country and from one service to another, but they generally cover the unloading of the ship / aircraft on which your goods are transported, unloading a air cargo container, handling and output destination warehouse, and local delivery to your residence (with normal access, not above first floor level).

Any exception to these basic standards may raise the price. As above, you will be responsible for any duty or tax which is assessed by Customs. Please review your requirements, and discuss our estimate with our International Removals Sales team to make sure you understand the details, especially if you’re comparing a number of moving companies offering a variety of different options with regard to price and service.

What will the removals estimator tell me when he visits my home to assess the cost of my overseas move?

Our Sales & Service Representatives can advise on all aspects of your move such as route and transport options, costs, packing requirements, crating, transit times, shipment protection, unpacking, customs requirements and storage at origin or destination.
Note: All customs advice given are subject to risk: rules and regulations do change on a frequent basis and unfortunately they are not always communicated to us by Customs.

Our representative will discuss in detail the different shipping/Air Freight options available to your overseas destination, and he will make an estimate of the volume (and if possible the weight of your consignment). There will also be a discussion of the various paperwork needed, and custom’s documentation required. Information will be given regarding our office and the agent who will deliver your possessions from the port of arrival to your new residence overseas, together with general advice on your move.

Who do I contact on arrival overseas to find out about the status of my shipment?

When you move with us we’ll provide you with full information and details of how to contact our agent in the destination city that you’re moving to. Normally you won’t need to do anything we will have pre-alerted our agent and they’ll contact you when you arrive.

How do I arrange for an estimate for my forthcoming international removal?

Thank you for calling our national number, written above on website header or contact us by email

What are the different cost/service options available to me?

When moving overseas you have a number of service options available to you. You may select a service based on the price, transit time, method of containerization, routing consolidation opportunities, sea or air freight, port of entry, etc. Each option’s cost component determines the amount you’ll pay.

In general terms, it is advisable to select the most direct route with a minimum amount of handling. However, every move and personal budget is different so it is important that you discuss fully with our International Removals Sales Department Contact to determine the best service to meet your personal needs.

Remember, when calculating the cost of your international move, you should be aware of the total cost including the amount of time you’ll have to wait for the arrival of your goods at destination. If you’re going to have to stay in a hotel or other temporary housing until your household shipment arrives, you’ll need to consider these costs as well as the cost of the shipping charges. Many people have made the mistake of selecting the slowest transit time (cheapest price) and then had the expense of two to three weeks of hotel costs while they awaited the delivery of their shipment.

What advice can you give me on how to plan for my international move?

There is no substitute for planning and preparation. As soon as you know that you’re going to be moving overseas, contact us.
In addition, begin to think about separating out all the items that you’ll need to sell, store, dispose of, give away, and those you’ll want to move by sea, have sent by air cargo or delivered to another family member before your departure. It’s a very good idea to have researched these categories before our estimator visits you to survey your household effects.

As you approach Moving Day, think about which items you will need for your journey, specifically travel papers, immediate clothing, passports, medical documentation and records, family papers, valuables, jewelry, medicines, school reports, etc.

When do I pay?

We request that all moves are paid on receipt of your invoice – which is normally sent out prior to the commencement of packing for European moves, or after volume verification for International moves (1 to 2 days after packing). Please note that checks require clearance before goods can be shipped.

Do you provide storage?

Yes! Both at the point of origin and at the destination. We are able to offer highly competitive rates to suit individual requirements.

Can I pack myself?

If you wish to pack yourself we will provide you with all the materials you need. We do however strongly recommend that you take advantage of our professional packing service. We employ highly qualified staff to perform this skilled task.